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First time orders and exports need to be paid before goods are despatched. Proof of payment is required. As a wholesaler supplying the retail trade, minimum orders apply.
The extension of credit facilities is at our discretion and subject to the completion of a “Application for Credit Facilities” form.
All credit accounts must be paid in full within 30 days of invoice.
EFT is the preferred mode of payment. Cash deposits will be charged at 3% of the total amount.
Overdue amounts shall bear interest at the current bank rates.
An order will not be shipped if there are any outstanding invoices/amounts that have not been settled. Products remain the property of Good Life Organic until paid for in full.
Prices are subject to change without notice. Good Life Organic cannot be held responsible for purchasing decisions based on outdated or incorrect price lists. Pricelists are available on request.
Subject to the availability of stock, our minimum turn-around time for orders is 48 hours.
Orders will be processed strictly on a “first come, first served” basis.
Interest, minimum orders, and handling and delivery charges are applied entirely at our discretion.
Postage / courier costs are for customer’s account , unless otherwise agreed. Despatch via SA Post Office will only be considered under special circumstances. Good Life Organic cannot be held responsible for any damages that occur when goods are sent via the postal services.
A 20% handling charge will apply to items returned which were correctly supplied. Courier charges for returning goods are for the customer’s account.
Good Life Organic will replace or refund items that are defective or expired at time of delivery. We cannot be held responsible for items damaged after delivery.
Good Life Organic must be notified of any damages / breakages within 5 calendar days of receipt of the goods, preferably with a photograph of the damages incurred.
“Sale or Return” is not part of our trading terms. Failure to sell goods is not a valid reason for returning them to Good Life Organic.
Organic foodstuffs are grown without pesticides, are free of preservatives, and are not subject to fumigation using toxic chemicals.
These foodstuffs are therefore susceptible to organisms which naturally consume these products. Considering these factors we can only provide a limited guarantee of 2 months from date of invoice for the products to be free of insects. Infestations after this 2-month period will be deemed to be due to in-store contamination and cannot be refunded.
This is the privacy statement of Good Life Organic. In this document, “we” or “us” refer to Good Life Organic.
We are company number 2012/091804/07 registered in South Africa.
Our registered office is at 13/14 Scotia Park, 53 Nguni Way, Waterfall, 3610, KZN, South Africa.
This is a statement to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our web site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with the South African law and with the laws of all jurisdictions of which we are aware. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our web site immediately.
Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.
Here is a list of the information we collect from you, either through our web site or because you give it to us in some other way, and why it is necessary to collect it:
This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.
This information is used:
We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.
This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:
Information you send to us by posting to a forum or blog or in your advertisement, is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
When you have agreed to set up a direct debit arrangement, the information you have given to us is passed to our own bank,Standard Bank, for processing according to our instructions. We do keep a copy.
We are registered under the direct debit guarantee scheme. (This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved “originators” of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.)
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Although we do not disclose your personal information to any third party (except as set out in this notice), we do receive data which is indirectly made up from your personal information, from software services such as Google Analytics and others. No such information is identifiable to you.
Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.
Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.
When you call our help line, we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line.
When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.
If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.
We may use re-marketing from time to time. This involves Google or some other supplier placing a tag or marker on your website in order to be able to serve to you an advert for our products / services when you visit some other website.
This is information given to us by you in your capacity as an affiliate of us or a customer or client of ours. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect any affiliate to agree to reciprocate this policy. As an exception to this, we have the right to disclose your first name and URL of your affiliate connection to other affiliates and to any other person or organisation, on and off site. The reason is solely to enable us to mention winners and others whose performance as an affiliate is in some way outstanding.
We do not market to children, nor do we sell products or services for purchase by children. We do sell products and services for end use by children, but for purchase by adults. If you are under 18, you may use our site only with consent from a parent or guardian.
We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
If you wish us to remove personally identifiable information from our web site, you may contact us at firstname.lastname@example.org. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
Our web sites are hosted in South Africa. We also use outsourced services in countries outside South Africa from time to time in other aspects of our business. Specifically, our technical centre is based in Waterfall, KZN, South Africa. Accordingly data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.